01
Book the Visit
Call or book online and we lock a two-hour arrival window, usually same-day or next-day. You get a text when the tech is en route. Tell us about any prior backups, root treatments, or recent additions so we bring the right camera head and locator.
02
Locate the Cleanout
We find your exterior cleanout, pop the cap, and check for standing water that tells us the line is already blocked. If there is no cleanout, we pull the toilet and go through the closet bend. Either way, we protect the floor and lay down drop cloths before anything goes into the pipe.
03
Run the Camera
We push the camera head through the line at a steady pace, recording the full run to the city main. You watch on the monitor. We call out footage marks when we see a joint offset, root intrusion, or a crack, and we note the pipe material and diameter as we go.
04
Mark and Measure
When we find a defect, we stop, use a pipe locator to mark the spot on the surface, and measure the depth. That mark is what the repair crew digs to. You get the distance from the cleanout, the depth, and the defect type written down before we leave.
05
Walk the Findings
We sit with you, replay the footage, and explain what we saw in plain language. You get a written summary with photos, the recommended repair, and a price for the fix if you want us to do it. No pressure, no same-day-only discount games.